Shipping and Returns
Shipping to Australia
Shipping is from Brisbane using Australia Post Parcel Post and Express Post services. Delivery time depends on location as shown below.
| Location | Parcel Post | Express Post |
|---|---|---|
| QLD, NSW, VIC | 2-5 Business Days includes TRACKING |
Next Business Day to most locations includes TRACKING |
| Other States | 5-6 Business Days includes TRACKING |
Next Business Day to most locations includes TRACKING |
| Remote Locations (e.g. Broome, Katherine) |
7-15 Business Days includes TRACKING |
Next Business Day unavailable, but shipping will be as fast as possible includes TRACKING |
International Shipping
Shipping is from Brisbane, Australia using Australia Post International Standard and International Express services. Delivery time varies with location with some examples shown below.
| Location | International Standard | International Express |
|---|---|---|
| New Zealand | 5 Business Days includes TRACKING |
2 Business Days includes TRACKING |
| United States | 5 Business Days includes TRACKING |
4 Business Days includes TRACKING |
Canada | 6 to 10 Business Days includes TRACKING |
4 Business Days includes TRACKING |
United Kingdom | 6 Business Days includes TRACKING |
4 Business Days includes TRACKING |
France | 7 Business Days includes TRACKING |
5 Business Days includes TRACKING |
Shipping may take longer to remote areas and at times there may be delays due to customs or extreme weather conditions.
Tracking
Parcel tracking is available on the Australia Post Website
Order Processing Time
In most cases your order will be shipped within 48 hours of payment confirmation. In many cases it will be processed faster.
100% Money Back Guarantee
We take great care in packaging and shipping your orders, but in rare cases products can be damaged in shipment or may be faulty to begin with. In the case of a product being “Dead on arrival”, we will give you the option of a new item to be shipped out, or your purchase price (including shipping) refunded.